Role of Private Universities in Bangladesh Higher Education

Role of Private Universities in Bangladesh utmost EducationRole of Private Universities in the Higher Education of Bangladesh A Case Study on USTC from Strategic Marketing Perspective scamThe true growth of an economy depends on the maturation of a commonwealth and its citizens as human resources and high nurture plays an inevitable role in much(prenominal)(prenominal) context. Bangladesh is alike not an exception to this. At sit on that point atomic government issue 18 more(prenominal) than than 52 esoteric universities in the country. in that respectfore, at one time what matters in this connection is not the number besides the lumber. A good university must(prenominal) ensure quality schooling for its disciples. But to be an international modular institution of high(prenominal) instruction it is not an easy job for a university. USTC is such a university that has already established itself as a conduct snobby university in Bangladesh with internationa l reputation for purity. In a decade, it has achieved excellence in schooling in assorted disciplines through its dynamic and strong academic leadership. Due to stiff controversy in the development empyrean in Bangladesh, buck private universities destiny to prove their quality and should develop shaping and telling trade programs and strategies for the purpose of survival as well as expansion.. Marketing products and merchandise aids be different. Some principles atomic number 18 the same, scarce market nurtureal proceedss wishing to consider m either extra f motivateors, changing the fierceness in some atomic number 18as. It is not appropriate to habituate a products influence for services marketing, as some(prenominal) of the additional concepts and principles, just applicable to marketing gentilityal services, whitethorn be ignored or forgotten. This is because a strategic marketing approach has been followed to reveal the real scenario and deli mit in one hand and suggest the appropriate marketing strategies on the otherwise hand. It is important for USTC to in somatic contrast acumen and marketing without delay. USTC is ancestor to experience the reality of the world of subscriber line and finance and, as the contender increases, the aspects such as formulating marketing picturening in an appropriate and scientific manner, marketing the right preceptal services by the USTC, marketing of the USTC must be to the correct clients in the most appropriate places, the price of the educational packages should be right, marketing of USTC should be stockpile onn at the most erective time, etc., need to be ensured for timely consideration. This explore piece of music examines the present situation of the USTC with a existent rating of dweeb analysis aiming to develop constructive and impressive educational service marketing plans, programs and strategies through the c atomic number 18ful application and evaluation of strategic models and matrixes. This paper too includes key checks which be based upon proficient experience. There is a brief outline of the changes in the education field inwardly the last ten forms, which cast resulted in the need for realistic marketing. The models used here include Ansoffs Matrix, Boston Consulting Groups Matrix and SWOT Analysis to clear the strategic marketing plans, programs and strategies suggested for the private university manufacturing in general and the USTC in finicky more hardheaded and focused.1. IntroductionDistinguished economists and scientists form alluded to the importance of the growth of human acquaintance through formal educational processes that plays significant role in the development of the economy of Bangladesh. Education is, of course, an investment for the future. A country that deliberately devotes a pro-portion of its resources for education and to emend the skills and abilities of its young people expects to see change in its economic and social performance in the course of studys ahead. Education is seen as the essential circumstanceor for rapid economic growth and formal education controlled by the state as the indispensable instrument for improving the amentiferous capacities of a population.Education or human resource development is termed as a powerful tool in achieving the economic development by providing the people with the necessary skills upon which development depends on. It spreads opportunity and spend a pennys hope, having a leveling and equalizing effect on society and creating a rude(a) class of persons owing their put down to education and ability rather than birth. Actually, the purpose of education is to bring economic, social, political, heathen development and as well as mental, environmental, physical development of human organism. It bring changes in human behavior and social mobility. It is the scoop up investment for human being. The normal celestial sphere inst itutions of the country are in utter disarray. Regularly increase demand and inadequate facilities, and additionally the absence of conducive atmosphere in the campuses are driving away large number of students e actually year to our neighboring country and elsewhere. And, of course, those who can afford are handout, and the rest start their future on to their lucks. In such a frustrating situation, creating private sector facilities, under the provision of the Private University Act-1992, has brought a great relievo for the students and their parents or guardians.Traditionally there has been little competition within high(prenominal) education systems and it is hoped that more intense competition between similar institutions for faculty, students, and resources entrust help improve standards by rewarding merit and performance. Competition also generally promotes beneficial innovations and overall quality improvements. It is also important to differentiation that competition is exceedingly difficult to achieve through central decree, but requires a high spirit level of autonomy for academic institutions, allowing them to exploit their effectualness and overcome weaknesses. Adequate market information is also essential without it, institutions ordain continue to thrive charge when are weak. Service markets, and in sort outicular educational provider markets, cod changed significantly in the last 15 years in Bangladesh. Education providers in Bangladesh face intense competition and must, therefore, take a vigorous approach to marketing. As the importance of higher education increases more and more, it change states absolutely essential to formulate its overall designs and goals, content, composition and strategies etc. It is important to integrate marketing into the everyday business of education provision, although marketing is frequently seen as difficult by education providers in Bangladesh.One of the first actions for any education provider in Bangladesh is to make up ones mind the term marketing. Faltermeyer (1994) suggests that many an(prenominal) people, involved in the role of marketing, are not whole unable to narrow down the term, but generally fancy selling as being the same as marketing. Leppard and McDonald (1991) suggest that the faces which blast to subscribe to a full marketing process get out be upgrade along the pathway of evolutionary development, in terms of likely success for the education provider. It is important to re extremity that, although an education provider may impart a marketing consultant, leader and/or co-coordinator, marketing is part of the role of all staffs employed in the organization (academic institution). If the USTC intends to be successful, and pillow so in the competitory market, it inevitably to develop its marketing outline carefully. When customers (students) begin to realize that other organizations (private universities) are able to deliver high quality cou rses at prices (tuition fees and other charges) lower than those of the USTC, business forget be lost. It is, therefore, vital for everyone in the private university industry in general and USTC in particular to possess and implement the marketing philosophy in their areas of niggardliness and to be student central.2. Review of LiteratureThe positive role of private Universities in the higher education in Bangladesh is now undeniable (Siddique 2005). The epoch-making Private University Act was passed in 1992. To meet the increasing demand for higher education and develop skilled, efficient and competent manpower the then political sympathies felt the need for establishing private universities and approved the Private University Act 1992. Islam S. (2003) states that education was seen as the essential factors for rapid economic growth and formal education controlled by the state, as the indispensable instrument for improving the production capacities of a population. Most countr ies of the world are now facing the dilemmas of having to satisfy the need of the increased demand for education (Islam S. 2003). Higher education system needs to be flexible if they are to be the most effective (Muzaffar A.T. and khan A.H. 2004). Education systems need to be able to adapt quickly to changing enrolment levels, to the rise and fall of different fields of domain and to changes in the mix of skills demanded in the labor market. Muzaffar and Khan (2004) also argued that open systems are more likely to keep pace with significant external changes. line of business (1991) indicated that the marketplace philosophy bequeath be a want in education. Matin M.A. (2003) mentioned that still there is the necessity of many more private universities in the country, but they must not be allowed to grow in an unpremeditated way. It should be noted here that all the private universities in operation(p) in Bangladesh must take into account ethical considerations when development their marketing plans and programs. Education providers provide miscellaneous services to the students (customers) and they need to apply marketing tools and techniques at various levels. According to Kotler (1991) services marketing is any act of performance that one party can aver to another that is essentially intangible and does not result in the ownership of any involvement However as Kotler goes on to argue, no product is sold within the market place without an element of service which may comprise a major part of the actual offer. Giles (1990) suggests that in market economy countries, the service sector has increased more than other industries. Stanton (1978) and Cannon (1986) indicate that the service is the central point of any marketing, i.e. the precise product that the business is selling. There is, therefore, a wide variety of definitions. Stanton (1981) omits areas, such as credit facilities, from his definition. However, education providers may include credit fa cilities as an optional dodge to encourage their uniqueness and the range of benefits that they can offer to the customer (student).An important point that needs recognition is that, if an organization wishes to be market driven, it must be close to the customer. To do this effectively, it must adopt the principles of marketing. Levitt (1960) argues that satisfying the needs of the customer pull up stakes create a cyclical process, which will generate further demand for the courses on offer. This parallels the Donabedian (1966) cycle of quality product-process-outcome and, indeed, the work by Gronoroos (1984), who set that there were three dimensions of service quality outcome-process-perception. Both Lovelock (1984) and Bateson (1989) contend that marketing services in the not-for-profit sectors and marketing services in the profit sector are substantially different, in that the objectives of the organizations will rear marketing programmes which are manifestly diverse. Service s are identified by four characteristics that derivative them from products. Zeithaml et al (1990) and Beaven and Scotti (1990) identified these characteristics as (a) intangibility (b) perishability (c) inseparability and (d) heterogeneity. Some authors consider a fifth characteristic, the issue of ownership (Lovelock, 1984 Cowell, 1991). Many leading authors suggest that there are restrict applications for using a traditional marketing model for services (Shostack, 1977 Gronroos, 1978 Lovelock, 1981). They argue that the models, or tools, used for products cannot be simply conveyancingred to services. Octon (1983) states that to define a not for profit sector organization is rather difficult, and such departments within universities need to make a profit in secernate to remain viable. With the ever increasing demands on the Universities budgets, cost effectiveness is clear on the agenda.3. Rationale of the StudyIn the business strategy of any service provider organization, b e it profit related or a not-for-profit sector organization, there are fundamental requirements. The USTC must develop an effective marketing strategy so that its objectives are cl premature focused and the customer segmentation it intends to serve is appropriately identified. Within this marketing strategy or marketing plan, the organization should be able to define its competitive edge, i.e. what advantages it has over its competitors. This marketing plan will also act as a set of sales forecasts and a budget by providing a solid framework for the marketing activities of the USTC. To adopt such a strategy means that the personnel required to develop marketing plans based on the expert association and experience regarding the market issues, such as the competition, the customers and the best way to provide and consolidate the niche in the market that has been recognised. Unfortunately, as education providers in Bangladesh move into the business arena, there is tendency to believe that no additional guidance or support is required to undertake this co-ordination and lead in marketing. This may then lead to marketing being conceived as a separate function, which has nought to do with the achievement of the corporate business strategy and therefore, the mission statement. Moreover it is assumed that present marketing strategies of USTC is not up to the mark to gain competitive advantages in the very dynamic and challenging market. Considering the present condition and the importance of marketing this paper will emphasize on the development of a service centric comprehensive and constructive strategic marketing approach, policies and active plans.4. Objectives of the StudyThe objective of the paper is to bring into focus the marketing issues that need to be interpreted into account by the private universities in general and the USTC in particular. It will investigate the prevailing marketing system, as employed by the USTC and how to practice the strengths and opportunities and deal with the recent problems related to marketing and business.5. S have a go at it of the StudyThe present study is confined to the review of the present condition and formulation of a marketing plan for the USTC. The study will not be limited to the present data alone. The future growth of the USTC will be accustomed due consideration. The limit of the future growth of the study will be decided by mutual agreement between USTC and the management of research team. Although the USTC is facing problem from the various types of management, administration and marketing issues, this paper will concentrate only on the strategic issues of educational service marketing. The study area will be limited within Chittagong and Dhaka. However, the study will include all the faculties and departments of the USTC to make the study more pragmatic and focused.6. methodological analysis of the StudyThe study is based on both the primary and indirect data for an in-depth survey o f various departments of the USTC. A sampling plan and questionnaire have been prepared for the collection of the primary data. Secondary data available in the various research reports and the data base of the USTC have also been considered. Questionnaires have been distributed to the randomly selected students, officers, teachers, administrator and other important stakeholders of the USTC. Interview of intellectuals, people from various professions will help evaluating their opinions on problem that they face in the USTC and other private universities in Bangladesh. The students under a course work concession have been divided as field workers into a number of groups to cut various departments and faculties for collecting and recording the opinions of the concerned and evaluating their operations and marketing functions. In the study to develop effective and comprehensive marketing programs and strategies, the BGC Model, Anosoffs Matrix, and SWOT Analysis have been conducted.7. S cenario of Higher Education in BangladeshMost of the higher education providing institutions in the developing world are in the worldly concern sector. They are built, financed and staffed by the government. Since about 1950 there has been a rapid quickening in the rate of growth of demand for educational services at all levels, the most notable at the level of higher education in the college and university level. In Bangladesh the demand for educational services started increasing since early 80s. As per Bangladesh Bureau of Statistics, in 1992 the number of medical colleges, engineering colleges and universities were 17 (Govt. 13, Non Govt-4), all Govt. and 17 (Govt. 11. non govt. 6) respectively. But only a lesser portion of these students gets the opportunity for higher education in the country. Besides, vast majority of those having higher education cannot find job opportunity. These clearly indicate the discrepancy between the need and the resources. This is not the whole truth. The education offered today is vastly non-productive. Hence, the existent educational system has produced a large population of amend unemployed.It is now an admitted fact that no Government can employ all educated people both in the developing and the developed countries. While a country needs a large number of technically dependent persons in the various fields, the number of this group is far too small to satisfy the need of the country. This is applicable for all branches of technical education e.g. medical, engineering, agricultural, pharmaceutical, business studies. In fact in all technical branches need many more qualified personnel than are available today. And yet avenues for education in these specific fields are limited. As a result, the number of Bangladeshi students studying abroad is to the highest period three times more than the number studying in all our Universities, design and medical checkup Colleges. These are the rich and the privileged groups. Th ey do not suffer the consequences and in fact they take it as a pride to send their boys and girls for studies abroad. Not even for moment they think how much they are depriving the country of the hard take in foreign exchange and degrading the prestige of the nation in the look of the outside world. What is even more important is that the outcomes of such ventures are nothing less than fatal for the country. Most of these students who are trained abroad are a great loss for the nation and some of them even waffle to identify themselves as Bangladeshis. Bringing up in a different cultural environment where family link is too loose and the religious thralldom is very weak it is rather too much to think of bring them back to their homeland.8. Background of the USTCThe journey of USTC began on May 13, 1989 with the mental institution of the impart of Applied health lights (IAHS) along with 42 students. It continued to function as an Institute under the University of Chittagong. The University of Science and Technology Chittagong (USTC) was established as a full-fledged Private University soon after the Private University Act 1992 came into stuff when IAHS became its constituent body. The Janasheba Foundation was its sponsoring organization and home(a) Professor Dr. Nurul Islam was appointed as the Founder Vice Chancellor of the USTC by the Chancellor of the University and the President of the bulks Republic of Bangladesh. Since then USTC started functioning with dickens faculties, namely, the staff of medicate and the Faculty of Basic Medical and Pharmaceutical Sciences. The MBBS and B. Pharm (Hon.) Programs are offered by these two faculties. These two faculties have been doing more than expectations and it is a matter of pride that the USTC has almost 33% foreign students today. The USTC has opened up a new skyline for the business community of the country by launching a new faculty entitled The Faculty of Business Administration which is indeed, another frank step by the USTC in fulfilling its mission of expansion of higher education through private initiative. Another Faculty entitled Faculty of Science. Engineering and Technology (Department of Computer Science and Engineering) has been functioning with encouraging response from the students.As global economies and communities in transition continue to present new challenges to solve, the necessity of lifelong learning continues to grow. Considering this USTC started operating in Bangladesh to develop unique and modernistic programs, to provide learners of Bangladesh with new skills and capabilities and to tap into the emerging knowledge of our complex and changing world. The USTC is significantly able to maintain international linkages as well and it also remains solely dedicated to placing knowledge in the hands and minds of the learners.Sources of fund and Janasheba Foundation Over and above the donations received from some philanthropists and the Anwara Nur Welfar e Trust, obligatory contribution by the guardians for the development activities in addition to admission fees have been the financial resources of the institution so far. In order to safeguard the interest and protect the project, the need for establishing a trust (Foundation) was keenly felt. Janasheba Foundation was thence formed and registered with the Societies Act XXI of 1860 in 1991 with National Professor (Dr) N. Islam as its Founder Chairman. Activities of the Foundation include Community Health, Social Welfare and technological Education. The USTC is thus a logical outcome of this program.IAHS/USTC in outside(a) forum IAHS became reputedly known at global level because of its Founder-Chairman the renowned National Professor Dr. Nurul Islam. In 1978 there was a major International concourse at Almaata which recommended expansion of Community base Medical Education. The Coordinator of this labor was an organization in the Netherlands namely University of Limberg Ma strichtt City. It formed a interlock of Community Based Educational Institutions for Health Science (in short engagement). This Network was recognize by WHO and it was engaged in speedy expansion of Community Based Medical Education in the East and the West. The then Secretary General of this Network Dr. Jacobus M. Gritt invited proposed IAHS to join the Network in October 1985 after hearing about the proposed IAHS activities and programmes from Dr. Nurul Islam Dr. Islam instantly submitted an application of membership on behalf of IAHS to the authorities of the Network. In 1986 the executive mission of the Network granted Associate Membership to IAHS. That membership prompted the actual establishment of IAHS with the crowned success. In September 1987 Dr. Nurul Islam being invited by the Network accompanied its conference in Patia (Thailand) and took the opportunity to evaluate the experience of different countries in community based medial education. In 1990 from October 7 to 12 this Network held its Second International Symposium on Problem Based Learning. In this conference Prof. Nurul Islam joined along with one teacher and two students from IAHS. make up Status of USTC Located at the picturesque site near Foys Lake, the USTC has opened up a new horizon for the quality medical, pharmaceutical, business and modern technology education in the country. The primary objectives of establishing USTC are to improve the quality and standard of education in Science and Technology with peculiar(a) emphasis on medical, pharmaceutical and social sciences. It also aims at developing human resources at home and in the developing countries with superfluous emphasis on the South-East Asia. The USTC is now operating through four faculties which are (i) the Faculty of Medicine (ii) the Faculty of Basic Medical and Pharmaceutical Sciences (iii) the Faculty of Business Administration and (iv) the Faculty of Modern Science and Technology. The number of students of the USTC is more than 1500 of which more than 350 are from abroad including nationals of India, Jordan, Nepal, Malaysia, Norway, Pakistan, Palestine, Sri Lanka, KSA, Sadan and UAE. The teacher student ratio is 18 on an average.The courses offered in the USTC are MBBS, B. Pharm., B.Sc. in Computer Science and Technology and BBA. After passing the final MBBS examination, the doctors get provisional adjustment with the Bangladesh Medical and Dental Council (BMDC) to take part in one year internship training as intern. After satisfactory completion of the training, they get permanent wave registration with the BMDC. Having had the privilege of establishing the university with IAHS as its first institute, the USTC did not have much difficulty in expanding its infrastructure. USTC is the first among the private universities which has it own infrastructure facilities including academic building, 250 bed hospital, large ad modern central library with a modern auditorium and two residential h alls of which one is for female and the other for male. female person students reside in Gulmeher Hall and foreign students are accommodated in Sayedur Rahman International Hall. The hospital titled Bangabandhu Memorial Hospital is going to be panoptic into and another 500-bed Unit-II medical complex. Construction work is going to start a second campus of USTC in Dhaka. Side by side within a short time two post graduate programs, MBA and Family Medicine sheepskin are now running in the Dhaka Campus.The academic plan of USTC is based on UGC approved courses and curriculum in which lectures are supplemented by tutorials, demonstrations and practical science lab assignments. Sufficient lecture halls, tutorial rooms and laboratory facilities are available for all departments. The hospital is recognized by the Bangladesh College of Physicians and Surgeons to offer postgraduate training in Medicine, Surgery, Pediatrics and Pathology. Existing laboratory facilities are as per requiremen t of the BMDC and are now being expanded for OPD and indoor(a) patients. USTC has academic partnership programmes with several foreign institutions. The USTC central library is going to be the largest medical library in Bangladesh with more than five megabyte books, four thousand journals, and other resource materials. A newsletter is create from the library containing news about the university activities and useful information for the general practitioners in easily understandable way for health education.The focus of USTC education is its MBBS stage which lays emphasis on community exposure from the very beginning. The purpose is to produce physicians capable of working in a rural setup with limited facilities in different social environments. This helps in the growth of leadership among the trainees. The MBBS degree is recognized by the Government of Bangladesh, Bangladesh Medical and Dental Council, World Health Organization, General Medical Council of Great Britain, Ireland Medical Council, etc. USTC is a member of the International Network of Community Oriented Health Sciences, Maastricht, the Netherlands. And the B. Pharm. Degree is recognized by the Bangladesh Pharmacy Council. The present status and golden success of USTC is achieved by the members of the institution, under the strong leadership of Prof. (Dr) N. Islam.At present the USTC is a dynamic private university of further and higher education set on an evoke global expansion. It gives the students not only the opportunity to attain an internationally recognized degree but also to grow a knowledgeable and competent individual. This is because students study in a multi-cultural environment and get the chance to have a one-to-one skipper relationship with the lecturers and management as a whole. Choosing the USTC today will definitely make the student a weaken person tomorrow. Since 1992 thousands of students have successfully taken the programs of USTC and utilized their qualifications to reach the highest levels in their chosen professions. A qualification gained through the USTC is a key to a successful and exciting future.9. FindingsIt has been revealed from the study that the journey of the private university industry in Bangladesh is now going through the growth phase of its life cycle. So, a substantial amount of work is required to be done. However, the following points may be considered worthwhile for the successful performance of this industry in Bangladesh.9.1 To cope with the societal needs and therefore, to give out a center of excellence for medicine, hospitality management, business management, marketing, information technology, shipping and the other related fields in the education sectors, a number of creative leaders among the academicians and administrators of the private industry in general and the USTC in particular have to be developed who will actively contribute to learning and creation of knowledge.9.2 USTC is a truly international institutio n of higher learning, attracting students from many different cultural and heathenish backgrounds. USTC reflects the needs of the global economy and world for well-trained professionals, able to speak side and one or more other languages with a solid International education combined with an international cultural background. Such graduates of USTC have first-class prospects of employment in the reputed companies in the various professions like Doctors, Executives, Pharmacists, Academician, IT Professional and many other professions. Prof. N. Islam wants to ensure that the USTC leading and representing the private university industry will make a significant contribution towards better international understanding by educating students in an international environment and preparing them for international careers.9.3 The need of the individual student is taken very seriously and every effort is made to create a positive learning environment. Most of the USTC Professors have, in additio n to their high-flown academic background, practical professional experience in their areas of concentration. Prof. (Dr) N. Islam is committed that the USTC will not only train and prepare students thoroughly for their future professional tasks, and give them a sound educational background but also will consciously prepare them for their future leadership role. This is achieved not only through special courses and seminars on leadership, but also is emphasized in the context of regular coursework. The faculties and administration of USTC are committed to the goal that students become imbued with the entrepreneurial spirit. At USTC the leader wants to prepare each student to take initiative and venture out on his or her own. The educational effort at USTC puts special emphasis on developing international and intersection cultural competencies through acquiring foreign language skills.9.4 To improve the quality and standard of education in Science and Technology USTC has given speci al emphasis on the development of sound Computer, Medical, Pharmaceutical and Social Sciences Programs and courses.9.5 To become a truly international institution attracting students from all cultural and heathen backgrounds, USTC has already established alliance with the various associations and social institutions of the South-East Asia character and the Middle East.9.6 All the students both national and international get benefited from the professionalism, knowledge and expertise of the faculty members and administrators of USTC.9.7 To draw more attention from the students and the society USTC accepts the transfer of credits of the equivalent courses or programs of the UGC recognized universities.9.8 In its all degree programs USTC has included a wide range of subjects which will familiarize the students with th